Free written scope consultation - allowances, timeline, and change-order rules on paper before a single trade is scheduled
Before
After
Before
AfterThe Rowan Construction Group Pasadena Guarantee
We stand behind every kitchen remodel, bathroom renovation, roof replacement, window install, fence build, paver driveway, and home addition we complete in Pasadena. Under the Haven Standard, our 365-Day Done Right Promise means exactly what it says: if it’s not done right, we make it right. That guarantee is printed on every page of your contract and backed by a terms page you can read before you sign, not an asterisk buried in fine print. Since 2007, we’ve delivered 4,000-plus projects across seven trades, and every single one started with a written flat price and ended with a documented photo record of what was found and what was done. No exceptions.
What’s Covered
- Workmanship on every trade. Our crews are background-checked, uniformed, and verified before they arrive at your Pasadena home, whether they’re installing KraftMaid cabinets in a kitchen remodel or laying Belgard pavers on a new driveway.
- Parts and materials handled correctly. We source from fifty-plus vetted brands - Cambria and Caesarstone countertops, GAF and Owens Corning roofing, Kohler and Toto fixtures, Techo-Bloc pavers - and we document condition on delivery so there’s no question about what showed up and when.
- Site cleanup as standard. The photo record includes the state of your property when we arrive and when we leave; you’re not left sweeping up construction debris or wondering if something got damaged.
- On-time arrival and clear communication. A live person answers our phones 24/7, and your crew shows up when scheduled because we don’t overbook the trades - kitchen remodeling crews aren’t pulled mid-project to patch a roof.
- Honest pricing with no drift. Under Clause 1 of the Haven Standard, you get a written flat price before any work starts, every time, with a written scope and written warranty. No change proceeds without a signed change order, which is why our projects finish within a few percent of the number you agreed to.
Our Satisfaction Promise
If something isn’t right, you call us. A live person answers, 24/7. We review the documented photo record from every visit to your Pasadena home - the ones you received and the ones our crew logged - so we’re working from the same facts, not memory or argument. If we missed something, we fix it. If a material failed, we trace it back to the source and handle the replacement. The 365-Day Done Right Promise covers the full scope of what we built, installed, or renovated, and the terms page spells out exactly how to invoke it. No runaround, no “that’s not our department.” Grant Rowan built this company on the discipline that Haven acquired it for - administrative rigor, signed change orders, and projects that finish where they started. That same discipline governs how we handle complaints. We’ve learned more from the jobs that went sideways than from the easy ones, and that knowledge goes back into every quote we write.
Before
AfterLicensed & Insured Backing
Every contractor in Pasadena says they’re licensed and insured. We show you the documentation before work starts, and every crew member is verified before they arrive at your door. Insurance and bonding aren’t marketing points for us - they’re the floor. The real guarantee is the system behind them: background checks, uniformed crews, documented photo records on every visit, and a holding company structure that requires us to operate independently with full transparency. When Grant Rowan started this business in 2007, he wanted a homeowner to be able to hand our written quote to a competing contractor and get an apples-to-apples bid. That level of specificity requires licenses that are current, insurance that covers the actual scope of residential construction work, and a willingness to have our paperwork examined. We don’t flinch at that.
Free Second Opinion on Any Written Estimate
Bring us a competitor’s written quote for your Pasadena kitchen remodel, bathroom renovation, roof replacement, or any of our seven trades, and we’ll review it line by line at no charge. We’ll tell you where the numbers line up with ours, where they diverge, and what questions to ask the other contractor before you sign. This isn’t a sales pitch disguised as help - it’s a standing offer because we believe informed homeowners make better decisions, and better decisions lead to projects that finish on scope and on price. Under the Haven Standard, Clause 1 requires a written price before any work starts; if another quote doesn’t meet that standard, we’ll show you what’s missing.
What You Receive Before, During, and After
Before our crew arrives at your Pasadena home, you get a written flat price with a written scope and written warranty. During the project, you get a documented photo record on every visit - included, not optional - showing what was found, what was done, and the condition of materials and substrate. After completion, you get the 365-Day Done Right Promise in writing, with a terms page you can reference if you need us. No phone calls to chase down paperwork, no wondering what was promised versus what was delivered. The photo record alone has resolved more potential disputes than any verbal assurance could, because it shows the condition of the existing substrate, the shingle layer count on a roof tear-off, the tile membrane integrity in a bathroom - plain terms, then what it means for the work ahead.
How Our Guarantee Differs from “Satisfaction Guaranteed”
Most Pasadena contractors print “satisfaction guaranteed” on their trucks and hope you never test it. We print the 365-Day Done Right Promise on every contract page and back it with a terms page that defines “done right” in the vocabulary of your specific trade - membrane adhesion for roofing, weep screed placement for stucco-adjacent additions, paver base compaction for driveways. We don’t ask you to trust our feelings about quality; we ask you to check the photo record, read the signed change orders, and compare the finished work to the written scope. That’s the Haven Standard, and it’s why Haven acquired Rowan in the first place: the administrative discipline to finish projects within a few percent of the agreed cost, documented and repeatable across 4,000-plus jobs.
Frequently Asked Questions
It covers workmanship and materials on any project we complete in Pasadena, from kitchen cabinet installation to ADU foundation work, for one full year from completion. If something we built, installed, or repaired fails due to our labor or the materials we specified, we fix it at no charge. Call (562) 203-4508 to invoke the promise - a live person answers 24/7, and we’ll pull the photo record and scope documents from your job file to assess what happened.
Yes. Every quote includes a written warranty document specific to the trade and scope - roofing warranties cover leak repair and shingle integrity, kitchen remodel warranties cover cabinet installation and countertop seam performance, and so on. The 365-Day Done Right Promise sits behind all of them as our overarching commitment. Call (562) 203-4508 and we’ll walk you through what your specific project warranty includes before you sign anything.
Call us. The documented photo record from every visit means we can reconstruct what your Pasadena home looked like when we arrived, what we found during demolition or tear-off, and what the finished work looked like when we left. That documentation resolves most questions quickly. If we missed something, we’ll schedule a return visit and fix it under the Done Right Promise. Estimates for warranty work are free, and the fix is free if it’s covered.
Every crew member who enters your Pasadena home is background-checked, uniformed, and verified before arrival. We don’t send day laborers or unvetted subs. The Haven Standard requires us to know who’s representing Rowan Construction Group on every job, and that requirement is part of why our projects stay within scope and on budget - the same trained crews show up consistently, not whoever was available that morning.
No work proceeds on a change until the change order is signed. That’s Clause 1 discipline, and it’s non-negotiable because it’s how we’ve kept 4,000-plus projects within a few percent of the original agreed price. You’ll get a written change order with a flat price for the additional scope, and you’ll sign it before any labor or materials shift. No surprises, no verbal “yeah, we can do that” that turns into a disputed invoice later.
We show you the documentation before work starts. General liability and workers’ compensation certificates are available on request, and we encourage you to verify them with the carrier. This is standard practice for us, not a favor. A properly insured contractor protects you from liability if a worker is injured on your Pasadena property or if damage occurs to adjacent structures during construction.
Written by Grant Rowan, Owner at Rowan Construction Group Pasadena, serving Pasadena since 2007.